To customers
Existing open orders
Unless otherwise informed, all the existing open order backlog will be shipped and invoiced by the end of 2023 with payment terms confirmed. However, new orders will not be accommodated. The open invoices are to be paid prior to the due dates to the existing bank accounts, also in 2024, without any changes.
Warranty and Technical support
The warranties will be honored in accordance with Lumineq Oy's Terms & Conditions of Sales and the agreements in place. Potential RMA requests are to be sent to rma@lumineq.com. In line with the Terms & Conditions of Sales, the product may be refunded instead of being repaired or replaced. Please note that technical support will end on 22 December 2023.
We would like to thank you for all the good cooperation over the past years and wish you all the best in the future.
Please do not hesitate to contact sales@lumineq.com if you have any questions or need further assistance.
To suppliers
Existing open Purchase Orders
Unless otherwise informed, all the existing open orders will be received in 2023 or cancelled whenever feasible. Please note that the last date to receive shipments to Lumineq Oy will be 22nd December 2023, and all orders received after that will be returned for credit.
Open invoices and payments
Please send invoices from delivered orders by 22nd December 2023 at the latest. The open invoices will be paid in accordance with the due dates, also in 2024, without any changes. However, potential open credit notes will be deducted.
Consigned inventories and Lumineq-owned assets
Should you have any consigned Lumineq stock or fixed assets, please contact your supply chain contact or undersigned to agree on the actions needed.
We would like to thank you for all the good cooperation over the past years and wish you all the best in the future. Please do not hesitate to contact scm@lumineq.com if you have any questions or need further assistance.
